Aftersales Coordinator

Aftersales Coordinator Birstall, Wakefield £competitive 37.5 hours per week Monday to Friday, 9.00am–5.00pm
-30-minute lunch 25 days' holiday Office closure for 3 days over Christmas Free on-site parking Full training and support Friendly and relaxed working environment Elevation Recruitment Group are working with a successful and established business based in Birstall, Wakefield who are looking to recruit an Aftersales Coordinator to join their team. This is a varied and hands-on role within the aftersales team, supporting customers throughout the repair process and coordinating engineers, subcontractors and parts to ensure repairs are completed efficiently.

The Role Managing inbound customer enquiries via telephone and email Supporting private customers, businesses and Motability customers Coordinating vehicle repairs from initial enquiry through to completion Arranging engineers and subcontractors to attend repairs Liaising with the engineering and parts departments to ensure the correct parts are available Ordering parts from suppliers where required, including obtaining prices and checking availability Arranging for parts to be sent directly to customers or engineers Raising sales orders and ensuring costs are allocated correctly, including warranty work Processing invoices using Sage 200 Passing repair jobs to engineers, who will then manage and schedule their own diaries Liaising with suppliers and internal departments to keep repairs moving Maintaining accurate records and keeping customers updated throughout the process Building knowledge of the company's products and repair requirements Sending and monitoring customer feedback surveys following completed repairs About You Excellent communication and customer service skills Strong organisation and attention to detail A proactive approach to problem solving Confidence liaising with suppliers, customers and internal teams Good IT skills, including Microsoft Office Experience using a CRM system The ability to work independently as part of a small team