Case Worker - Hope Haven

We are pleased to offer an exciting opportunity for a dedicated and compassionate individual to join the team at Hope Haven.

As a Case Worker, you will provide a safe, welcoming, and supportive environment for individuals accessing the service, both in person and by telephone. Using de-escalation techniques, active listening, and compassionate communication, you will support individuals in crisis or emotional distress, helping them develop the knowledge, skills, and confidence to navigate future life challenges while maintaining good mental health.

This role also involves close liaison with relevant support services, ensuring a holistic and personalised approach to recovery.

Please note: Due to the nature of this role, applicants must be based locally and able to travel throughout the Copeland area as required.

This is a part‑time role
, contracted at 15 hours per week. You will be working shift rota, Mondays‑Sundays between 9am - Midnight (you will get pay enhancements on top of your salary for working unsocial hours).

This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service

Hope Haven forms part of a broader partnership, delivering an integrated Community Mental Health Support Hub. The service will bring together specialist health, social care, and community services at the heart of Whitehaven, supporting local residents with their mental health and wellbeing.

• Co-produce and support individuals to implement personalised crisis plans, relapse prevention strategies, and self‑management tools such as the Wellness Recovery Action Plan (WRAP).
• Provide appropriate signposting, guidance, and support to help individuals access services and resources based on their unique needs and circumstances.
• Develop a strong understanding of local care pathways, community networks, and culturally sensitive practices to inform and enhance support.
• Encourage the development of independent peer‑support networks to help individuals sustain long‑term recovery beyond the service.
• Maintain accurate, timely, and clear documentation in line with organisational policies, while making proactive use of supervision, training, and professional development opportunities.
• Carry out any additional duties as required to support the ongoing development and success of the service.

We would love to hear from you if you possess the following:

• Proven experience providing one-to-one support to individuals with complex needs.
• Previous experience working in Health, Social Care, or within the Voluntary, Community, and Social Enterprise (VCSE) sector.
• An understanding of the structure and functions of Health and Social Care systems.
• Knowledge of national and local organisations that promote mental health and wellbeing.
• Awareness of the recovery model in the context of mental health.
• An understanding of the effects of stigma and discrimination.
• Awareness of wider social challenges such as homelessness, financial exclusion, and substance misuse.

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) pro-rata for part‑time and the option to purchase or sell day
• Enhanced pension
• Wagestream‑ability torelease earnings, giving you instant access to your pay
• Smart Clinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance…