Bank Receptionist

Cumbria Health are seeking a reliable and professional Receptionist to join our Whitehaven team on a bank contract basis. You will play a vital role in ensuring the efficient operation of the reception area at West Cumberland Hospital.

This is a flexible role requiring availability to cover shifts on an as-needed basis, including evenings, weekends, bank holidays, and during staff absences such as sickness or annual leave.

Why Work with Us?

At Cumbria Health, we value our team and pride ourselves on providing a supportive and inclusive work environment.

Benefits include:

• A flexible work-life balance
• Access to high-quality training and professional development opportunities
• The opportunity to make a real difference in your community by supporting essential healthcare services.

Closing Date: 20/10/2026

Please notethat we are unable to offer an Employer Sponsored Visa for this role.

The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.

Atall times, Cumbria Health will deliver a service that is in line with ourvalues:

Clinically Focussed: Everything every one of us does is for the patient

Responsive: We listen and we respond quickly in apatient focussed way

One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts

High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care

Growth& Sustainability
:

With our strong roots we will continue to thrive and grow

Communities
:
Connecting and engaging to meet local needs

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Thislist of duties and responsibilities, which follows, represents the broad rangeof tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive,and the role may include additional duties which are not listed here.

Firstand foremost, post holder will be the initial point of contact for professionals and professionals referred to Primary Medical care Out of Hours.

• Tocontact patients with appointment times and to be the first point of contact for patients arriving at the Treatment Centre.
• Toprocess confidential patient information to pass to Clinicians
• Keepinga watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
• Towork autonomously, managing own workload effectively referring to Control Room Supervisor, when necessary
• To liaise with and follow advice, guidance and requests from the Control Room Supervisor on shift to ensure the smooth running of the service.
• Toalert Emergency Services in the event of an emergency and/or gain help from within the department.
• Carrying out equipment checks and reporting issues to the Control Room Supervisor.
• To adhere to all Cumbria Health Policies and Procedures
• To maintain a high level of confidentiality and comply with the Data Protection  aware of the nature of information dealt with and work in a manner which ensures confidentiality and security at all times.
• To use a variety of computerised systemsto record patient details, Adastra/EMIS/Outlook etc this list is not exhaustive.
• Participate and ensure own on-going development, maintaining compliance for mandatory training.
• Undertake any other…