Service Delivery Manager

Service Delivery Manager (SDM) – IT Services

We’re looking for an experienced Service Delivery Manager (SDM) to lead and oversee IT service delivery within a fast-paced, engineering-led environment. This is a site-based leadership role, ideal for someone who thrives on managing teams, driving performance, and ensuring high-quality service delivery.

• Lead, manage, and develop engineering teams within an IT services environment.
• Oversee service delivery performance, ensuring SLAs and KPIs are met.
• Act as a key point of contact for stakeholders and service users.
• Drive continuous improvement and operational efficiency.
• Ensure effective communication across teams and locations.
• Maintain high standards of service, compliance, and customer satisfaction.

• Proven experience in a Service Delivery Manager or similar leadership role.
• Strong people management and leadership skills, with a track record of managing technical teams.
• Background in IT services (essential for understanding delivery and technical environments).
• Excellent communication and stakeholder management skills.
• Able to work effectively in a fully onsite environment.

• Primary site:
  Westlakes Science & Technology Park, Whitehaven (CA2 434JZ).
• Additional site:
  Warrington (WA3 6GR
  ) – occasional travel required.
• Ideally located within a 1-hour commute of the primary site.

• Security clearance preferred: SC clearance, or eligibility to obtain clearance is essential.
• Employment subject to successful clearance.

• Pay leave Life assurance (x2 salary).

If you’re a strong leader with a passion for delivering high-quality IT services and developing high-performing teams, we’d love to hear from you.