Facilities Front Desk Team Leader

Are you an experienced facilities professional with a passion for delivering exceptional customer service and leading front-of-house operations? We are seeking a Facilities Front Desk Team Leader to join a high-profile London organisation, leading a team responsible for delivering a welcoming, professional and efficient service across a busy corporate environment. This is an exciting opportunity to take ownership of day-to-day facilities operations, ensuring staff, visitors and stakeholders receive a first-class experience while maintaining high standards across the workplace.

Initial 3-Month Contract (possibility of extension) Full-Time Office Based – City Hall ( Near Canning Town Station) Pay rate: £21.70 per hour via PAYE or £28.11 per hour via Umbrella

The Role As Facilities Front Desk Team Leader, you will lead and coordinate a team of Facilities Assistants, ensuring reception, helpdesk and switchboard services operate effectively and that facilities are presented to the highest standards. You will be responsible for:
Leading, motivating and organising a team of Facilities Assistants. Managing rotas and ensuring operational areas are appropriately staffed. Delivering an outstanding customer experience for staff, visitors and stakeholders. Overseeing helpdesk operations and managing requests through CAFM systems. Coordinating contractors and in-house facilities teams to ensure services are delivered seamlessly. Delivering daily team briefings and operational communications. Supporting workplace events, room set-ups and logistics planning.

Managing visitor processes, including pass issue and recovery procedures. Monitoring service quality, conducting inspections and reporting on performance standards. Resolving facilities-related issues and coordinating responses to incidents and service disruptions. Acting as the senior facilities representative in the absence of the Assistant Facilities Manager. If you're an experienced facilities professional with strong leadership skills and a commitment to delivering exceptional workplace services, apply now for immediate consideration.