Support Officer North West England

A career with the Fishermen’s Mission is one where you can make a real difference to the lives of fishermen and their families in the UK.

Join us as a Support Officer and make an impact.

We’re looking for someone who is curious, motivated, and ready to contribute to meaningful work. In this role, you’ll collaborate with a diverse group of people, learn new skills, and help deliver outcomes that matter. Whether you’re experienced or looking to grow, we value fresh perspectives and a willingness to learn.

• Work in a supportive and inclusive environment where everyone is valued
• Develop your skills through hands‑on experience and ongoing learning
• Contribute ideas that shape how we work and grow
• Balance independent tasks with collaborative teamwork

We welcome applicants from all backgrounds and experiences. If you’re interested in making a difference and being part of a team that supports your development, we’d love to hear from you.

This role will work closely with a well‑established client base in the Fleetwood area, including former fishermen and fishermen’s widows, fishing families, as well as a small number of active fishermen across Cumbria. As a Support Officer, you’ll have the opportunity to make a real difference by helping people navigate challenges, access support, and improve their wellbeing.

• Experience in supporting vulnerable individuals (whether through health, age, poverty or circumstance) to achieve positive outcomes both face to face and remotely
• Supported individuals across at least two of the following areas: assessing complex needs, completing grant applications on behalf of individuals, accessing public funds, making referrals, signposting to other organisations, mental health support, physical health support
• Excellent organisational and planning skills
• Excellent communication skills, both written and verbal
• Ability to work independently, prioritising work and knowing when to seek support
• Experience in using CRM systems
• Excellent IT skills with good knowledge of Microsoft 365
• Ability to establish and maintain excellent relationships across a broad range of client, stakeholder and partner organisations
• Ability to work within the Christian Ethos of the Fishermen’s Mission
• Full UK driving licence and ability to use own car for business travel (expenses reimbursed)

• Experience of working within a charity or not for profit organisation
• Practicing Christian
• Experience of speaking to a range of audiences about the work that you do, the benefits and impact
• Knowledge of the UK benefits system
• Experience of undertaking community fundraising
• Experience of completing risk assessments
• Mental Health First Aid Certification
• First Aid at Work Certification
• Understanding and experience of safeguarding procedures
• Knowledge of key issues impacting current and former fishermen and their families

We recruit safely, have a commitment to diversity, and want to make sure you know what to expect from our application and interview process.