Customer Service Advisor

Position: Customer Service Advisor at ATCO Electric
Elevate your customer service skills with ATCO Electric Yukon as a Customer Service Advisor in Whitehorse, YT. Engage with customers and resolve inquiries to enhance community support.

This position requires a commitment to delivering exceptional service as the first point of contact for our diverse residential and commercial clients. You’ll handle various service requests while collaborating with community partners to ensure timely resolutions.

Your role not only strengthens customer relations but also reinforces ATCO's reputation as a key community-focused energy provider.

Key Responsibilities:

• Assist customers with billing and account inquiries

• Monitor and manage customer accounts effectively

• Collaborate with social agencies and government partners

• Coordinate field service work and manage work orders

• Process payments and maintain accurate financial records

Requirements:

• High School Diploma or equivalent

• 1-3 years office administration experience

• Proficient in MS Outlook, Word, Excel, and Oracle

• Strong customer service orientation

• Excellent communication and problem-solving skills

Experience meaningful work serving our community while growth opportunities await you at ATCO Electric Yukon.