Service Coordinator​/Branch Administrator

Position: Service Coordinator / Branch Administrator
Company:

Finning Canada Number of Openings:1

Worker Type:

Permanent

Position Overview:

Location:

Whitehorse, Yukon

Schedule:

7 Days On / 7 Days Off Rotation

Employment Type:

Full-Time Join a Team That Keeps Industry Moving At Finning, we help customers across construction, mining, forestry, transportation, and heavy equipment industries keep their operations running. We are currently looking for a highly organized and customer-focused Service Coordinator / Branch Administrator to join our Whitehorse team.

This position plays a critical role in supporting service operations by coordinating repair activities, managing documentation, communicating with stakeholders, and ensuring service work progresses smoothly from initial customer request through to final invoicing.

If you enjoy working in a fast-paced environment, balancing multiple priorities, and acting as the hub between customers, technicians, and internal teams, we'd love to hear from you.

Job Description:

What You'll Be Doing Service Coordination Coordinate service and repair activities from initial customer request through job completion.

Open, track, and maintain service work orders and job documentation.

Review customer requirements, service history, and supporting information to ensure repair plans are accurate.

Support scheduling and planning activities to help service teams meet customer commitments.

Monitor job progress and identify potential delays, risks, or issues.

Coordinate transportation, parts movement, and third-party contractors when required.

Administrative Support Maintain accurate records and real-time updates within company systems.

Manage document control and ensure all service records are complete and accurate.

Support warranty, invoicing, and billing processes.

Prepare reports, meeting materials, and job documentation.

Assist with site access requirements, training records, and contractor documentation.

Customer & Stakeholder Communication Provide regular updates to customers and internal teams on job status.

Respond to service-related inquiries in a professional and timely manner.

Participate in planning and scheduling meetings.

Capture and track action items to ensure timely completion.

Build strong working relationships with customers, technicians, supervisors, and support teams.

What You Bring Qualifications & Experience Post-secondary education in Business Administration, Office Administration, Accounting, Project Coordination, or a related field is considered an asset.
2-4 years of experience in a coordination, administration, service support, project support, or operations role.

Experience in industries such as construction, heavy equipment, mining, oil and gas, forestry, transportation, or industrial services is an asset.

Skills & Attributes Strong organizational and time management skills.

Exceptional attention to detail and accuracy.

Excellent communication and customer service abilities.

Ability to manage multiple priorities and deadlines simultaneously.

Strong problem-solving and critical-thinking skills.

Comfortable working with Microsoft Office applications and business software systems.

Ability to thrive in a collaborative, team-oriented environment.

Nice to Have Understanding of heavy equipment, mechanical repair processes, parts, or service operations.

Experience supporting work orders, invoicing, warranty administration, or project coordination.

Familiarity with customer service or field service environments.

Why Join Finning?

Competitive compensation and benefits package.

Unique 7x7 work schedule that supports work-life balance.

Opportunity to work in a dynamic branch environment where no two days are the same.

Career growth and development opportunities within a leading industrial  part of a team committed to safety, customer…