Customer Success Manager

Position: Customer Success Manager Role at Genesys
Transform customer engagement as a Customer Success Manager with Genesys. Your focus will be on strengthening enterprise relationships and ensuring customer satisfaction in Canada.

This essential role involves managing a portfolio of strategic accounts while collaborating with multiple teams to drive customer success initiatives. As a trusted advisor, you’ll execute success plans aligned with your clients’ business needs. You’ll play a key role in monitoring customer health and leveraging insights to improve operational efficiencies.

Key Responsibilities:

• Serve as primary point of contact for enterprise customers

• Lead cross-departmental collaboration to enhance service

• Drive business reviews to highlight deliverables and growth

• Create success plans tailored to client objectives

• Oversee customer metrics to foster product adoption

Requirements:

• Minimum of 6 years in Customer Success Management

• Bachelor's degree in a relevant field

• Track record in managing enterprise customer relationships

• Strong stakeholder and project management skills

• Proficient with CRM and customer success platforms

Help Genesys drive enhanced customer satisfaction and operational excellence across Canada.
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