Non-Insured Health Benefits Analyst

Indigenous Services Canada
- Regional Delivery Sector
- North Closing date:
May 11, 2027 - 23:59, Pacific Time

Reference number
: DIS
26J-

Selection process number
: 26-DIS-YT-EA-673222

Location
:
Whitehorse (Yukon)

Salary
: $62,533 to $67,699

Level
: CR-05

Who can apply
:
Persons residing within a 50km radius of Whitehorse, Yukon.

Duties
:
You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritise your day as you will have continuous interruptions, responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have;

such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritisation.

Work environment
:
The position of Non‑Insured Health Benefits Analyst could be the perfect opportunity for you if you enjoy a challenging work environment. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.

Intent of the process
: A pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, Regional Service Delivery – North, in Whitehorse, Yukon, with various tenure, locations, and/or linguistic profiles.

• Reliability status required.
• Mandatory work hours between 8:00 a.m. and 4:00 p.m. (Local Time) Monday to Friday for a total of 7.5 hours daily.
• Consent at the time of hire to telephone monitoring.
• Willingness to work overtime on short notice, standby, call back and overtime.
• Working in a Call Centre environment.
• Willingness to travel as required to remote or northern locations using a variety of modes of transportation, such as small aircraft, snowmobiles, cars, all‑terrain vehicles in all types of weather conditions.

• Occasional travel to remote and/or isolated communities in small aircraft, off‑road vehicles or by boat in varied weather conditions.

• Education
  :
  Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience. Proof of credentials upon request.
• Experience
  :
  Responding to client or provider enquiries; researching information or resolving problems in a customer service environment; using word processing programs, spreadsheet programs and/or online data retrieval programs.
• Competencies
  :
  Communication (written and oral), ability to use word processing and spreadsheet programs, client service orientation, attention to detail, working effectively with others, dependability and judgement.

English essential. Applicants may participate in the appointment process in the official language of their choice. Preferred language will be indicated on the online application.

• Experience working effectively with First Nations, Inuit or Métis clients.
• Experience in a call centre environment.
• Front‑line customer service experience.
• Account payment processes in an office environment.
• Determining eligibility and processing benefit requests.
• Analyzing, verifying and processing claims.
• Indigenous Services Canada is committed to having a skilled and diverse workforce representative of the population it serves. Preference may be given to Indigenous self‑declaration.

We’re committed to providing an inclusive and barrier‑free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request a specialised accommodation. All accommodation information will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage self‑declaration to designated employment equity groups.

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Information you must provide: résumé.

Name: Irene Ng, HR Advisor
Email address: dotationnonex‑nonexstaffing@sac‑

Name: Marie Martin, SR MGR, PROG DEL
Email address: dotationnonex‑nonexstaffing@sac‑