Customer Service Advisor, Entry Level

adventure!

Division:
Customer Accounting, ATCO Electric Yukon

Location:
Whitehorse, YT

• Salary starting at $2,859.20 bi-weekly
• Flexible benefits from first day of employment
• An additional 5.2% northern allowance
• $680/month Northern Allowance
• Additional 5 days’ vacation for North of 60 positions
• A supportive team environment with opportunities for professional growth and skill development
• This term position has the potential to open the door to other opportunities within our company

Everyday a new adventure!

Division:
Customer Accounting, ATCO Electric Yukon

Location:
Whitehorse, YT

• Salary starting at $2,859.20 bi-weekly
• Flexible benefits from first day of employment
• An additional 5.2% northern allowance
• $680/month Northern Allowance
• Additional 5 days’ vacation for North of 60 positions
• A supportive team environment with opportunities for professional growth and skill development
• This term position has the potential to open the door to other opportunities within our company

Joining the ATCO Electric Yukon Team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging.

We treat people with respect, entrust them to always be their best and take every opportunity to ensure they feel part of our community.

Are you passionate about delivering exceptional service and making a positive impact in your community? Join us at ATCO Electric Yukon as a Customer Service Advisor, under the general supervision of the Supervisor of Customer Accounting and Administration, you’ll be the first point of contact for residential, commercial, and rural customers within the ATCO Electric Yukon service area. In this dynamic role, you’ll handle a wide range of inquiries, service requests, and concerns—ensuring every interaction is prompt, personalized, and professional.

You’ll play a key role in strengthening our customer relationships and enhancing ATCO’s reputation as a trusted and community-focused energy provider.

• Connect with customers in person, over the phone and through email to assist with billing questions, service requests, and account changes like connections or disconnections.
• Monitor customer accounts and take appropriate action when needed - ensuring fair, timely, and effective outcomes.
• Collaborate with customers, social agencies, government partners, and Yukon First Nations to share information and resolve service-related concerns.
• Coordinate field service work and manage work orders using our billing system to ensure smooth operations.
• Process payments, prepare deposits, and ensure accurate financial transactions.
• Maintain and update electronic records, track key data, and support reporting and analysis.
• Embrace opportunities to learn new technologies and expand your knowledge of the utility industry.

• High School Diploma or equivalent is required.
• Minimum one (1) to three (3) years of progressive office administration experience within a computerized environment.
• Working knowledge of MS Outlook, MS Word and MS Excel as well as Oracle platforms.
• Accurate computer, keyboarding and calculator keying skills.
• Experience handling cash and knowledge of cash balancing procedures.
• Basic knowledge of company policies and practices.
• Aptitude for prioritizing work in a fast-paced work environment.
• An orientation to deliver excellent customer service both in person and on the phone.
• Excellent interpersonal, communication, and problem-solving skills when dealing…