Customer Service Advisor Electric

Position: Customer Service Advisor at ATCO Electric
Start your journey with ATCO Electric as a Customer Service Advisor in Whitehorse, YT. Be the first point of contact for customers and provide exceptional service every day.

This role focuses on residential, commercial, and rural inquiries, ensuring prompt responses and professional interactions. You will handle billing questions, service requests, and account changes, all while strengthening customer relationships. Your ability to manage and monitor accounts will create effective outcomes.

Key Responsibilities:

• Assist customers via phone, email, and in-person with various inquiries

• Monitor and take action on customer accounts

• Collaborate with social agencies and government partners

• Manage work orders and coordinate field service

• Process transactions accurately and prepare deposits

Requirements:

• High School Diploma or equivalent required

• 1-3 years in office administration experience

• Proficient with MS Word, Excel, and Oracle

• Experience handling cash and maintaining balances

• Excellent communication and problem-solving skills

Deliver outstanding customer service and enhance community engagement with ATCO Electric Yukon.