National Accounts Helpdesk Administrator

National Accounts Helpdesk Administrator - Whiteley

Join to apply for the National Accounts Helpdesk Administrator - Whiteley role at CSG.

Location:

Whiteley

Salary: £27,456.00

Role Type:
Full Time, Permanent

Hours:

40 hours per week (Monday to Friday 8am – 5pm)

Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive. We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations. We are a leading Environmental company in the UK, independently owned and with a strong family business ethos.

We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades.

• Attractive basic salary
• Annual bonus scheme for all employees.
• Long Service Award.
• Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
• Employee referral bonus scheme.
• Attractive pension plan.
• Share Options – buy into our family future.
• Company perks for retail outlet discounts and more.
• Further development opportunities through in-house, external training and apprenticeship schemes.
• Company health care cash plan – dental / opticians / physio / online GP etc.
• Modern office only 5 minutes from Whiteley
• Standing / sitting desks.
• A daily food & coffee truck
• 33 days holiday inclusive of public bank holidays.
• Holiday Buy and Sell Scheme.

• Working as part of the National Accounts Helpdesk team and supporting the Helpdesk Manager
• Responsible for ticket confirmation:
  Confirming prices of jobs completed using the in-house system Xeres
• Liaising with National Account Customers to request Purchase Orders
• Adhering to different customers invoicing requirements
• Working towards the ‘Month End’ Deadline to get all work invoiced
• Covering the National Accounts Coordinator’s role during holiday and busy periods
• Other adhoc duties as required

• Excellent written and verbal communication skills
• Strong attention to detail
• An ability to work under pressure in a busy environment
• To be driven by results and be a self-starter who delivers to deadlines
• A confident telephone manner and ability to provide first class customer service
• Excellent team working skills
• Strong organisational, time management and multi-tasking skills
• To be computer literate with strong Microsoft Office skills, specifically Excel, Word and Outlook
• This is an exciting opportunity for somebody who is looking to learn and develop their career within Customer Service and Administration. Therefore, experience within customer service and administration is essential for this role.
• You must also have excellent communication skills and have the ability to effectively manage your time and workload in order to deliver the best service to our customers.

CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.

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