Service Administrator; FTC)

The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business. This will encompass efficient handling of customer and supplier return and repair requests, including checking for accuracy in terms of quantity, description, part/model, reason type, price and condition.,

• Manage returns and repairs across Mobile, IT and Telephony devices
• Validate returns including quantities, descriptions, models, pricing and condition
• Process goods in and maintain accurate records
• Handle quote management and customer communication
• Dispatch goods promptly and correctly
• Test devices and perform data wiping where required
• Create inspection or fault reports and customer invoices
• Program devices to meet customer specifications
• Maintain correct storage of materials and goods
• Keep all system information updated and accurate
• Follow company policies, processes and procedures
• Support internal teams with coordination and communication
• Carry out additional duties as required by the line manager

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave:
  Birthday day off, 12 paid hours for flexible use, Volunteer day
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards:
  Quarterly and annual employee awards, discounts on tech
• Socials:
  All-expenses-paid company events
• Development:
  In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

• Experience in shipping and packaging
• Strong MS Office skills and confidence using internal systems
• Excellent communication both written and verbal
• High attention to detail with accuracy in every task
• Customer service experience, ideally telephone-based
• Ability to manage a varied workload and meet deadlines
• Professional telephone manner
• Solid administration background
• Adaptable and proactive with a positive "can-do" attitude
• Team-focused mindset with a willingness to support colleagues

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.