Strategic Change Manager

NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Closing Date: 29/10/2026

The Strategic Change  Managerisresponsiblefordelivering change management activitiesforcomplex,criticalor multiple programmes or projectsfacilitatingpeoplereadiness,transitionandsuccessfuladoptionforimpacted business areas.

This role acts asthe subject matter expert advising change leaders,programmeand project teams on how to manage the people side of changeminimisingresistance, identifying and mitigating risks,andreducingtheprobabilityofadoption related delay to benefits realisation.

The Strategic Change manager applies NATS’s approach to change management whilst adapting to the unique conditions ofeachchangeinitiative's delivery, monitoring,evaluating and reporting on the progress of the change and providing actionable feedback to stakeholders.

• Change Needs Analysis:
  Work closely with change leaders,projectsandprogrammecolleagues to diagnose the need for change management support,assessing the complexity,urgency and scope of requirementofchange initiatives.
• Change Management Planning & Delivery:
  
  Define the change management work package and deliverables, estimating resources and managing any delivery constraints.
  
  Develop and implement change managementplansforensuringclearaccountabilitiesandthat theplan isaligned with the project /programmedelivery planandthebenefitsrealisationplan.
• Stakeholder Engagement:
  
  Facilitate the identification and management of stakeholders. Ensure their participation in the project/change initiative’s stakeholder engagement plan; offer recommendations that address their needs and concerns and ultimately build commitment.
• Change Communication:
  Workcloselywithcommunications, benefits and requirements colleagues to develop the overarching change narrative and communications planto keep stakeholders suitably informed reducing resistance and fostering collaboration.
• Change Impact Assessment Work with technical subject matter experts, business analystsandtraining colleagues to identify theimpact of change,develop and implement effectivemitigationsand development activities to supportsmoothtransition and adoption.
• Training:
  Work with specialist training colleagues to prepare employees for thechangereducing delay to full adoption, business performance and benefits.
• Risk Management:
  
  Identify people related risks and appropriate mitigationsfor theprogrammeand/or projects. Participate in risk reviews and provide regular updatesto the project /programmemanagerensuringappropriate reporting mechanisms are in place.
• Business Readiness:
  
  Managethe assessment ofpeople readiness against an agreed set of criteria. Report on thepeople readinessstatusto the project manager, project readiness boardsandthesponsormakingrecommendationswhich will prepare the business/operation to successfully implement and sustain change.
• Evaluation & Continuous Improvement:
  
  Continually assessthequalityof change management across projectsidentifyingand addressing areas for improvement which may ariseas a result offormalassurance or informal review. Lead continuous improvement activity as needed to support thedevelopmentof change maturity.
  
  Keep up to date with professionaldevelopmentsand apply this knowledge to improve the effectiveness of change management delivery and the maturation oforganisationalcapability.
• Capability Development:
  Guide leaders,teamsand less experienced colleaguesinstrengthening their change…