Client Service Coordinator

White Rock, British Columbia, Canada

Posted 3 days ago – Be among the first 25 applicants.

Employment Type:

Permanent - Full-Time

Minimum Experience:

Entry-level

Compensation: $50,000 – $60,000

At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.

• Manage inbound and outbound calls to assist clients.
• Guide clients through onboarding, including portal registration and information verification.
• Address client questions and concerns with empathy, patience, and professionalism.
• Build strong relationships and maintain ongoing communication to ensure a positive experience.

• Assess individual cases to determine the most appropriate solutions.
• Coordinate with external partners and service providers as needed.
• Monitor progress and ensure timely follow-up and resolution for each case.

• Uphold confidentiality and follow privacy standards in all interactions.
• Maintain accurate records of client communication, case updates, and next steps.
• Stay informed on current processes, programs, and tools to support access and service delivery.

• 1+ year of experience in customer service, advocacy, or support roles.
• Strong communication skills—both verbal and written—with a high level of empathy.
• Comfortable navigating web-based systems and internal platforms.
• Organized, proactive, and able to work independently in a fast-paced environment.
• Professionalism and discretion in handling sensitive or confidential information.

• Experience in support services or case coordination.
• Familiarity with privacy standards and best practices for data protection.
• Bilingual or multilingual skills are an asset.

• Meaningful Work:
  Help people gain access to essential and often life-enhancing services.
• Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.
• Supportive Culture:
  Work with leaders who value empathy, accountability, and your growth.
• Long-Term Opportunity:
  This is a permanent position with room to grow and develop.