Customer Service Associate – Customer Service Representative

Customer Service Associate - Customer Service Representative

Location: White Rock, BC

Job Type: Full-time, Part-time

Salary: $18.25 per hour

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work‑life balance
• Versatile work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On‑site parking
• Public transportation nearby
• Free coffee
• Working for an employer involved in the community
• Working for a locally owned business

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

• Customer service experience.
• Ability to work shifts (days, evenings, week‑ends and holidays).
• Approachable.
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions.
• Physical ability to stand/walk for eight hours while frequently lifting and carrying items, twisting, turning and reaching.
• Ability to work in a fast‑paced environment.
• Attention to detail.
• Ability to operate cash register.