Public Services Clerk

This position is responsible for performing a variety of library-specific clerical tasks to facilitate the use of the library’s materials and services by patrons from the library’s service populations.

This part-time position averages 20 hours per week. Regular hours are Monday through Friday from 1:00 to 5:00 p.m., with occasional Saturday shifts from 9:45 a.m. to 2:15 p.m.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

• Handles patron requests and phone calls.
• Provides basic reference services and technology support for patrons, and refers more complex requests to the assistant library director.
• Provides readers’ advisory and assists patrons in finding library materials.
• Assists patrons with library digital services; library website and catalog navigation.
• Assists patrons with printing, copying, laminating, and other library services.
• Handles payments for library fees, replacement charges, and services.
• Enforces library policies as necessary.

• Circulates library materials using the library’s Integrated Library System (ILS) and RFID software.
• Maintains a daily service record; prints reports and notices.
• Registers patrons for new library cards and maintains patron records.
• Processes requests for materials from consortium libraries, to include pulling materials from collection; processing requests through the database; accepting Interlibrary loan requests; other related duties.
• Processes incoming and outgoing delivery of library materials.
• Shelves returned library materials; inventory collection and read shelves.
• Performs ILS maintenance tasks including clearing the hold shelf and checking the high demand holds and outstanding holds lists.
• Maintains an awareness of library and ILS consortium policies and procedures; seeks training on consortium policies and procedures as necessary.
• Sort incoming mail and periodicals.
• Quality-check materials; mend and repair library materials.
• Cover new books and prepare for circulation.

• Follows library policies and procedures.
• Uses email or phone to communicate with staff at other libraries, the library system, other library staff, city staff, board members, and the community.
• Assists patrons with room reservations and program registration as needed.
• Provides access to meeting and study rooms, including tables, chairs and AV equipment.
• In the absence of library administrative staff, may be assigned responsibility for the facility and its operations in the event of an emergency, such as fire or tornado or a network outage.
• May assist with activities and programs on a limited basis.
• Performs tasks such as dusting, cleaning computer stations, and other cleaning.
• Other related duties as assigned.

• Actively support the Library’s mission;
• Maintain patron confidentiality and library rights;
• Adhere to the City of Whitewater Employee Manual;
• Adhere to the American Library Association’s Library Bill of Rights, Code of Ethics, Freedom to Read Statement and Freedom to View Statement;
• Convey a courteous and professional attitude;
• Maintain contemporary knowledge of library practices;
• Foster and maintain positive public relations for the Library within the community
  
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or equivalent.
• Basic computer skills required. Successful completion of…