Occupancy Specialist​/Property Manager - Whitewater

Lutheran Social Services (LSS) is a private, non‑profit, human‑service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human‑service agencies in the two state area serving more than 125,000 clients annually.

We are looking for passionate, mission‑driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.

Lutheran Social Services of WI & Upper MI is currently seeking an Occupancy Specialist / Property Manager to serve 3 HUD Housing buildings, 2 located in Whitewater and 1 property located in Janesville. The employee will provide property management services for 38 units.

Duties include ensuring occupancy standards are met, collecting & recording rent payments, ensuring all paperwork is complete according to HUD and LSS expectations, verifying the data, ensuring the building & apartments are appropriately maintained, and handling any tenant disputes up to and including evictions.

This is a 32‑hour role, 1st shift. The role is considered part‑time, benefit eligible.

This list of duties and responsibilities is not all‑inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

• Serves as a representative of the agency and the properties/programs to internal and external customers. Establishes and maintains appropriate relationships with stakeholders.
• Assumes primary and direct responsibility for managing tenant and stakeholder issues and concerns related to the property, tenant relations, etc. Works independently and with supervisory staff to address concerns in a consistent and timely manner. With supervisory assistance provides enforcement of lease requirements and project rules.
• Works as a collaborative team member to support the Business Unit and Continuum of Care model.
• Successfully completes the HUD Certified Occupancy Specialist training as assigned.
• Maintains a working knowledge of HUD handbook(s) and implements requirements contained within.
• Markets and promotes the project(s) to ensure occupancy rates that meet or exceed budget.
• Implements administrative rules for occupancy of the project(s).
• Collects all payments to the project including security deposits, pet deposits, damage payments and monthly rents.
• Records all payments received and prepares an accurate electronic monthly deposit report. Ensures that the monthly deposit(s) are made in a timely fashion. Participates in credit card processing of payments following established protocols.
• Receives, reviews, and provides feedback concerning monthly project financial reports. Monitors to ensure all identified charges are accurate for the project. Ensures all collected rents and other project income is accurately reflected.
• Communicates any discrepancy or areas of concern to supervisory staff.
• Obtains, reviews, and submits documentation for tenant certifications, leases, etc. Has final responsibility to ensure accuracy of same.
• Matches third party verified data against EIV data; investigates and resolves discrepancies.
• Maintains a complete and accurate waiting list that is compliant with HUD regulation – as assigned.
• Ensures individual and project compliance with Fair Housing laws. Participates in annual Fair Housing training.
• Ensures compliance with administrative rules for occupancy of the projects; i.e., income limits, screening checks, and income targeting requirements.
• Ensures complete and compliant tenant files that meet LSS and HUD standards/regulations. Maintains tenant files as assigned.
• Implements LSS, HUD, and…