IT Business Analyst III - Enrollment and Retention - Financial Aid

** Job Duties****:
*** Work with the Financial Aid Office functional staff to determine operational needs and how these needs translate into the functionality of People Soft from a technical perspective. In conjunction with functional staff, this should be done with respect to maintaining compliance with federal and state regulations and with office and institutional policies.
* Assist ITS staff in the implementation and application of People Soft in the Financial Aid Office. Responsible for all testing of the financial aid module prior to production implementation.
* Review all regulatory releases, fixes/patches, and updates to People Soft. Report any changes to the campus People Soft Integration Team. Assist in the resolution of any problems that may arise from the implementation of updates to People Soft.
* Verify that daily operations of business applications within People Soft are functioning properly, with assistance from area-specific staff members. Develop processes and procedures for troubleshooting, recovering, modifying, and improving business systems. Provide support to minimize interruptions in the office’s ability to conduct critical business activities.
* Develop and test enhancements to People Soft that meet the needs of the Financial Aid Office, resolving existing gaps. Responsible for preparing and submitting modification requests. Collaborate with ITS staff to implement modifications.
* Prepare the annual processing routine and table setup in People Soft for each new financial aid cycle.
* Maintain and schedule the necessary People Soft batch processes for the Financial Aid Office in conjunction with ITS staff.
* Develop queries to extract information from People Soft to facilitate office reporting and processing needs. This includes day-to-day operational and quality assurance reports, mandated federal and state reporting, and various surveys/ad hoc reports as requested.
* Identify and request Financial Aid Office security and access to the financial aid module of People Soft. In working with the Director, authorize appropriate access to financial aid data for University personnel outside of the office.
* Prepare procedural documentation for the Financial Aid Office and technical operations.
* Conduct People Soft training for Financial Aid Office staff and student employees. Assess the need for training and coordinate interoffice cross training.
* Represent UW-Whitewater and the Financial Aid Office at pertinent financial aid or technical workshops and conferences.
* Attend training to maintain current knowledge of People Soft and other supporting software.
* Bachelor’s degree or an associate degree and three years of technology-related work experience.
* At least two years of business analysis experience with complex systems and projects.
* Experience with client/server technology and relational databases.
* Experience with Business Intelligence (BI) tools, data analytics, and Microsoft Office products.
* Computer Science, Information Technology, Information Systems, and Business.
* Knowledge of business processes and Enterprise Resource Planning (ERP) student information systems in higher education, including People Soft Campus Solutions.
* Technical experience with People Soft, i.e., Oracle, COBOL, SQR, SQL, People Code, People Tools, or HTML.
* Experience and skill in using database tools to create integrated organizational data views, i.e., People Soft Query.
* Knowledge of computer programming techniques and specifications.
* Working knowledge of student financial aid business processes or other experience at a higher education institution.
* Must have excellent interpersonal, oral, and written communication skills and a commitment to customer service.
* Possess strong analytical, critical thinking, and problem-solving skills.
* Demonstrated time management and organizational skills with attention to detail, including the ability to oversee projects of various lengths simultaneously.
* Ability to work independently under moderate supervision and also work cooperatively with others as an effective team member.
* Ability to communicate difficult and technical issues to all levels of the institution.
* Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds
* Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
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