Customer Team Leader

As a Customer Team Leader, you'll lead a small team in a fast-paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve working in our post office, bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.

• Own the day‐to‑day running of the store by leading the team on your shift.
• Motivate, coach and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy and HR processes.
• Champion Co‑op through community engagement and membership growth.

In this role you’ll help maintain high standards, support your store colleagues to be their best, assist the Store Manager and ensure the store is always safe and well‑stocked.

Closing shifts from mid‑afternoon through to late evening and close, with flexible availability across the week to include at least one weekend shift (either Friday after 6 pm, any shift on Saturday, or Sunday). We’re happy to discuss your availability further at interview.

• Passion for people and leadership.
• The ability to work flexibly and lead by example.
• Skills in retail, merchandising or team management (experience not essential).

• Driving Innovation
• Forging Relationships
• Co‑operation
• Inspirational Communication
• Supporting Change

• Full training and career development resources.
• 30% discount on Co‑op products in store.
• Flexible access to your pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday (pro‑rata, including bank holidays).
• 24/7 access to GP appointments and colleague support programme.
• Cycle to work scheme.
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.
• Services to support your physical, mental and financial wellbeing.