Patient Service Specialist, Whitman Primary Care Call Center

Patient Service Specialist, Whitman Primary Care Call Center

Join to apply for the Patient Service Specialist, Whitman Primary Care Call Center role at Boston Medical Center (BMC)

Under the direction of the Practice Manager, the Patient Service Specialist is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of the department (handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).

Position:
Patient Service Specialist

Department:
Whitman Primary Care Call Center

Schedule:

Part Time

• Answer calls and route telephone calls appropriately; take messages, follow through with each message, ensuring that the appropriate physician/staff member receives the information. Provide routine information to callers and give only authorized advice from providers.
• Own a practice workflow selected by manager (e.g., pre‑visit planning, workflow dashboard management, charge entry, claim management, clinical inbox management)
• Create patient cases and document telephone calls and messages into Athena or other EMR.
• Schedule patient appointments and appropriate testing for patients as requested, including scheduling specialty appointments/testing as required. Follow scheduling notes and direct schedules patient visits in other BMC practices as advised.
• Register patients in EMR and verify information including demographics and obtain accurate health insurance information. Perform pre‑visit planning daily for all upcoming scheduled appointments to include running insurance eligibility. Obtain prior authorizations and/or insurance referrals as per practice need.
• Collect required insurance co‑pays from patients including any prior balances.
• Perform outreach to selected patient groups as directed for patient care and quality measurement/guidelines.
• Place administrative supply orders.
• Follow up with providers on missing slips and create claims in the medical record system.
• Work assigned revenue cycle buckets as directed.
• Manage and process invoices as directed with Accounts Payable.

REQUIRED

EDUCATION AND EXPERIENCE:

• High school diploma and at least two years of experience as a Medical Secretary, or equivalent combination of education and experience, required.

PREFERRED EDUCATION AND EXPERIENCE (If none, please enter “N/A”):

• N/A

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED (If none, please enter “N/A”):

• N/A

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED (If none, please enter “N/A”):

• N/A

KNOWLEDGE, SKILLS & ABILITIES (KSAs) (If none, please enter “N/A”):

• Excellent customer service, communication, and interpersonal skills required.
• Ability to work independently with little supervision.
• Microsoft Office, Word, Excel, and Outlook.

$17.07 – $23.80 per hour

This range is an estimate based on the minimum job qualifications. Our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer, including education, experience, skills, and certifications/licenses as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market‑competitiveness. Additionally, BMC offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being.

Boston Medical Center is an Equal Opportunity Employer. Men, women, minorities, veterans, persons with disabilities and all qualified applicants are encouraged to apply.