Team Leader, Retail

Job Summary

The Team Leader assists the Store Manager and Assistant Store Manager in executing operational, sales, and merchandising objectives to deliver a Legendary Customer Experience. The role promotes a safe, productive workplace and trains team members on policy and procedure application.

• Maintain regular attendance and work scheduled shifts, including varied hours, nights, weekends, and overtime as needed.
• Uphold and enforce safety policies to create a productive environment.
• Deliver Legendary Customer Service using the GURA method:
  • Greet the customer
  • Uncover Customer’s needs & wants
  • Recommend product solutions
  • Ask to add value & appreciate the customer
• Perform daily activities (approximately 95% of time):
  • Execute basic, promotional, and seasonal merchandising activities.
  • Perform opening/closing procedures.
  • Transport and deposit to bank.
  • Assess store conditions and assign duties.
  • Organize workflow via daily planner.
  • Recover merchandise.
  • Participate in freight processes.
  • Conduct price change activities.
  • Resolve customer complaints and ensure a Legendary shopping experience.
  • Adhere to loss prevention standards and respond to alarms.
  • Communicate job functions, responsibilities, and financial goals to team members.
  • Operate cash register/computer and supervise cash handling.
  • Assist team members on policies and procedures.
  • Sanitize and maintain poultry holding tanks, care for birds as required.
  • Operate forklift and baler.
  • Complete all associated documentation.
  • Obtain required licenses or certifications.
• Perform other duties as assigned.

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge preferred.
• Preferred supervisory experience.
• Minimum age 18 with a valid driver’s license.
• High school diploma or equivalent preferred; reading, writing, and counting skills required.

• Basic computer skills.
• Strong interpersonal skills and conflict resolution.
• Accurate reading, writing, and counting.
• Capability to perform core responsibilities of team members.

• Indoor and outdoor work; moderate noise and variable lighting/temperature.
• Shift lengths vary; typically 4–8+ hours.
• Outdoor work in adverse weather possible.
• Hard surface floors and lots (concrete, asphalt).

• Move merchandise up to 50 lbs.
• Push/pull up to 2,000 lbs with proper equipment.
• Lift/reach overhead occasionally.
• Stand, kneel, twist, crouch, squat, bend, stoop, climb ladders frequently.
• Operate store equipment (computer, cash register, forklift, baler, dolly, hand truck).
• Read, write, and count accurately for documentation.
• Strong verbal and written communication skills.
• Process information/merchandise via POS system.
• Handle poultry contact.
• Complete required training and certification (including propane dispensing, if applicable).
• Travel for district support as needed.
• Drive/operate a vehicle for business needs.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to be a comprehensive list. Employees are expected to perform duties assigned by their supervisor.