Customer Service Representative
Job in
Center Square, Whitpain Township, Montgomery County, Pennsylvania, USA
Listed on 2026-10-22
Listing for:
STRATUS AVIATION LLC
Part Time
position Listed on 2026-10-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator
Job Description & How to Apply Below
Job Location:
Blue Bell - BLUE BELL, PA 19422, Position Type:
Part Time, Customer Service Representative
flyADVANCED Aviation Group Blue Bell, Pennsylvania (On-site)
Responsibilities- Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent flyADVANCED's commitment to quality and exceptional service.
- Handle all customer communication, including incoming phone calls, emails, and service requests.
Key responsibilities include:- Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).
- Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text.
- Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement.
- Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers.
- Adhere to company policies regarding customer service standards, safety guidelines, and security procedures.
- Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability.
- Maintain customer records, generate reports, and carry out general administrative responsibilities.
- Provide support with administrative tasks related to the operations of the flight school.
- This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities.
- Excellent oral and written communication skills
- Ability to work independently with little direct supervision and work as part of a team
- Ability to accept responsibility
- Effective multi-tasking and time management skills
- Knowledge of Customer service principles and practices
- Professional personal presentation
- Attention to detail
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