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Service Desk Engineer
Job in
Center Square, Whitpain Township, Montgomery County, Pennsylvania, USA
Listed on 2026-10-22
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-10-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Job Description
Must Have Technical/Functional Skills
Service Desk E2 , ITIL, Windows, MAC, Networking
Roles & Responsibilities- Ticket Logging:
Receive, log, and categorize incidents and service requests. - First-Level Support:
Provide initial troubleshooting and resolution using knowledge base. - User Assistance:
Support users with common issues (password reset, access, basic IT issues). - Escalation:
Identify unresolved issues and escalate to L2/L3 as per SLA. - SLA Adherence:
Ensure timely response and resolution within agreed SLAs. - Documentation:
Update tickets with accurate actions and resolution details. - Communication:
Keep users informed on status and closure. - Generic Managerial Skills, If any
- Understand SLA’s and KPI’s
Base Salary Range : $55,000 to $70,000 Per Annum
TCS Employee Benefits Summary- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications:
BACHELOR OF COMPUTER SCIENCE
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