Service Desk Engineer
Job in
Center Square, Whitpain Township, Montgomery County, Pennsylvania, USA
Listed on 2026-10-22
Listing for:
Centraprise
Full Time
position Listed on 2026-10-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Service Desk E2, ITIL, Windows, MAC, Networking
- Ticket Logging:
Receive, log, and categorize incidents and service requests. - First-Level Support:
Provide initial troubleshooting and resolution using knowledge base. - User Assistance:
Support users with common issues (password reset, access, basic IT issues). - Escalation:
Identify unresolved issues and escalation to L2/L3 as per SLA. - SLA Adherence:
Ensure timely response and resolution within agreed SLAs. - Documentation:
Update tickets with accurate actions and resolution details. - Communication:
Keep users informed on status and closure.
We invite applications for the Service Desk Engineer position located in Center Square, PA, United States.
This role is for the Service Desk Engineer role at Centraprise.
We are seeking a motivated Service Desk Engineer to join Centraprise in Center Square, PA, United States.
Consider building your career as a Service Desk Engineer at Centraprise.
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