Director of Enterprise Systems and Services

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve.

Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

The Director of Enterprise Systems and Services provides strategic, technical, and operational leadership for the University’s enterprise application ecosystem. This role ensures the reliability, scalability, security, and integration of core administrative and academic systems, most notably the institutional Enterprise Resource Planning (ERP) platform.

As a collaborative technology leader, the Director of Enterprise Systems and Services bridges the gap between technical teams and campus functional areas. The Director of Enterprise Systems and Services also guides a team of technical professionals, champions modern business processes, enhances data integration and governance, and ensures technology initiatives directly support student success and institutional priorities.

This is a full-time, permanent opportunity with one of Arctiq's clients with a hybrid arrangement in their Doylestown, PA office.

• Define the roadmap, architecture standards, and lifecycle management practices for the University’s ERP and supporting / related enterprise systems.
• Translate institutional priorities into clear operational plans, service-level standards, and measurable technology outcomes.
• Establish standard operating procedures and robust change-management protocols.
• Champion modern software and integration practices, promoting system availability, performance monitoring, security, compliance, and data integrity.

• Lead, mentor, and empower a team of enterprise applications and integration professionals.
• Cultivate a proactive, accountable, and service-oriented team culture centered on continuous improvement and collaboration.
• Establish clear team objectives, foster cross-training, and support continuous professional development in emerging enterprise technologies.

• Oversee robust data integration across platforms, leveraging modern APIs, batch pipelines, and integration middleware (e.g., Ellucian Ethos).
• Partner with functional leaders across campus (e.g., Registrar, Financial Aid, Finance, Human Resources, Admissions, etc.) to evaluate and optimize cross-departmental business workflows.
• Support institutional data governance, reporting, and operational data stores (ODS) to enable reliable, data-informed decision-making.
• Serve as the senior technical escalation point for critical enterprise incidents, ensuring thorough root-cause analysis, documentation, and stakeholder communication.

• Oversee the enterprise systems project portfolio utilizing structured project management methodologies to ensure on-time, within-scope delivery.
• Manage strategic relationships with enterprise software vendors, consultants, and service providers.
• Lead product evaluations, contract reviews, and resource planning to ensure high return on institutional technology investments.