Telesales Associate

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At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

The Sales Development & Telenurturing Consultant is a hybrid strategic sales enablement role responsible for intelligence-driven prospecting, telenurturing, appointment setting, and pipeline support across North America.

The role blends high-quality outbound engagement, data- and intent-led targeting, and sales operations support to maximize Business Development Managers (BDM) productivity, accelerate pipeline velocity, and convert marketing and intelligence insights into qualified opportunities.

Primary objective s:

• Build and nurture a qualified top-of-funnel pipeline aligned to territorial growth priorities
• Convert intelligence, marketing campaigns, webinars, and events into qualified meetings
• Reduce administrative burden on BDMs and improve CRM accuracy and deal flow
• Support complex, multi-stakeholder (“whale”) deal pursuits through coordination and insight

Remote Work Policy:

Our organization follows a hybrid work structure where employees are required to work from the office in Blue Bell, PA, 3 days a week. #Americas

• Leverage Zoom Info Intent & Web Sights, Salesforce data, and Power BI reporting to identify high-priority accounts and contacts
• Build and manage targeted telenurturing cadences for:
  • Pre-targeting prospects
  • Dormant or recycling accounts
  • Long-cycle strategic pursuits
• Independently identify and add new accounts and contacts into Salesforce and nurture campaigns by territory, vertical, and intent signals
• Maintain a Top-25 strategic target list in partnership with BDMs

Strategic Appointment & Meeting Setting

• Set high-quality discovery, qualification, and follow-up meetings for BDMs
• Customize outreach messaging in coordination with BDMs and Marketing
• Join prospect meetings as required to:
  • Take structured notes
  • Update Salesforce
  • Own follow-up actions when delegated
• Follow up with advertising, campaign leads and event attendees
• Re-engage no-show registrants with key insights and calls to action
• Partner with Marketing on localized and vertical campaigns
• Monitor and respond to inbound leads and web chat inquiries for US & Canada

• Assist with:
  • Draft quotes and proposals on an ad-hoc basis
  • Opportunity stage movement and close-out on an ad-hoc basis
• Create Salesforce sales operations cases as needed (close-won support, invoicing, vendor documentation) on an ad-hoc basis
• Manage dashboards, territory scorecards, and tracking files

Whale Deal & Cross-Business Support

• Surface relevant news, regulatory changes, org updates, and press releases

• To excel as a telesales executive, you need to possess persuasive abilities and thrive in dynamic, pressure-filled settings. Ultimately, a top-tier telesales executive should proficiently execute sales scripts while showcasing outstanding communication, negotiation, and customer service skills.
• Developing in-depth knowledge of solutions to make suitable recommendations based on customers' needs and preferences.
• Proven experience in telephone sales with ability to develop a pipeline of sales opportunities
• Demonstrated impeccable oral and written communication skills
• A passion for engaging prospects and pitching innovative solutions
• Ability to accurately…