Sales Receptionist

Sales Receptionist — Snap Fitness Whitstable

Pay: £13.25 per hour;

Hours:

Full time – 30 hours per week (including evenings and weekends on a rota)

Snap Fitness Whitstable is a well-established, highly rated community gym, known locally for being welcoming, clean, and well run. Members consistently praise the team for creating a supportive, motivating environment where people feel comfortable and encouraged.

The franchisee operates multiple Snap Fitness gyms across the South East. Our focus is simple: strong standards, engaged teams, and gyms that members genuinely enjoy being part of.

As a Sales Receptionist, you will be the main point of contact for members and prospective members and play an active role in the commercial and cultural success of the gym. This is not a passive reception role. You will contribute to:

• Membership sales and conversion
• Member engagement and retention
• Creating an inspiring, community-led gym environment

• Converting enquiries, walk-ins, and trials into memberships
• Delivering confident, professional tours of the gym
• Providing a warm, consistent welcome to members and visitors
• Supporting member retention through follow-ups and engagement
• Helping organise and promote member events, challenges, and community initiatives
• Supporting social media content and local promotional activity
• Using club systems to track activity, manage enquiries, and improve conversion
• Managing reception admin, calls, emails, and daily tasks
• Maintaining high standards of cleanliness, safety, and presentation

This role would suit someone who is:

• Friendly, confident, and professional
• Comfortable working in a fast-paced, customer-facing environment
• Sales-focused but supportive, not pushy
• Organised, reliable, and hands-on
• Creative and interested in events and community engagement
• Comfortable using digital systems and social platforms
• Willing to learn, develop new skills, and adopt new technology

Experience in sales, customer service, hospitality, or fitness is helpful, but not essential. Attitude, work ethic, and willingness to learn are more important.

• Competitive hourly rate plus a discretionary quarterly bonus
• Full-time, stable role within a growing gym group
• Supportive management and clear expectations
• Opportunity to develop skills in sales, events, and engagement
• Free gym membership
• Access to a rewards and savings platform
• Progression opportunities

This role is ideal for someone who wants to be involved, visible, and part of a gym that values both its members and its team — not just someone to sit behind a desk.