Exams and Learner Services Officer

Covering Sittingbourne, Canterbury and Margate, this role offers variety and the chance to make a genuine impact. While you will work across the district, you'll likely spend much of your time in either Canterbury or Margate. As a key front-facing member of the team, you’ll be the first point of contact for our learners – playing a vital role in shaping their experience from enquiry through to achievement.

We are now looking for a motivated and proactive Exams and Learner Services Officer to join our friendly East Kent team.

• Welcoming and supporting learners in person, by phone, and via email
• Providing clear information and guidance on courses and services
• Enrolling learners and managing student data accurately
• Supporting exam processes, including entries and organising/running local examinations
• Helping to create a positive, safe, and inclusive learning environment

• 18.5 hours per week
• A flexible working pattern, including some variable hours
• One evening per week (until 9.30pm) during term time to support evening classes (subject to need)
• Occasional Saturday attendance (subject to need)
• Rotas are planned in advance to help you organise your time

• GCSE (or equivalent) in Maths and English (Level
  2)
• Strong customer service and interpersonal skills
• Ability to manage and process information accurately
• Confidence using Microsoft Office and willingness to learn new systems
• A proactive approach and ability to work on your own initiative

• The Council has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for effective performance of the job. Appropriate standards are set out in the Job Description/Person Specification.
• This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

KCC is committed to building a workforce that reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.