Governance and Compliance Manager

Job Title:

Governance and Compliance Manager

Location:

London or Whitstable

The Governance and Compliance Manager is responsible for ensuring that all account activities operate in line with the clients governance and control requirements, and internal policies, regulatory obligations, legal requirements and industry best practice. The role provides leadership in governance, assurance, compliance and continuous improvement, ensuring robust controls are embedded across all retail project delivery activities.

Partner with the Key Account Manager to implement governance, compliance and process improvements across the account.

Ensure all projects comply with the governance set out in the frameworks; controls, assurance requirements and audit standards.

Monitor compliance with clients policies, organisational procedures and regulatory requirements.

Conduct risk assessments, identify compliance gaps and coordinate mitigation actions.

Develop, maintain and continuously improve policies, procedures and control mechanisms.

Ensure all project documentation is submitted through the appropriate governance channels and meets required standards.

Maintain compliance with the clients Electronic Data Management System requirements by ensuring all files are named consistently and in accordance with governance standards.

Ensure project teams adhere to the processes and policies outlined within the PPTM framework.

Update The Key Event Schedule and Smartsheets to ensure that all key project milestones are up to date.

Manage and monitor submissions and key milestones. Raising change control for any key milestone changes.

Manage and adhere to client process via Smart Sheets Platform including, Start on Site Readiness Reports, Gateway Checklists, Change Control, Material Change, Risk Registers and CSQs.

Raising contractual documentation for execution on Docusign including PC Certificates.

Oversee governance and assurance activities across the delivery of retail projects.

Manage quality control reviews of CP Packs, ensuring consistency, accuracy and compliance.

Monitor project milestones and governance submissions to ensure audit readiness.

Coordinate internal and external audits, including Deep Dive Reviews, Pack Audits and HSQE Audits.

Lead remediation activities arising from audit findings and compliance reviews.

Respond efficiently to Gateway and EDMS applicable checks.

Analyse KPIs, identify trends and implement improvement initiatives to enhance performance.

Conduct weekly resource reviews to forecast workload demands and proactively manage capacity 2-3 weeks in advance.

Develop monitoring mechanisms to improve visibility of outputs, risks and delivery performance.

Deliver governance and compliance training for new team members.

Drive awareness of governance requirements and accountability across the team.

Champion continuous improvement initiatives to enhance efficiency, quality and compliance.

Use AI and automation tools to improve team effectiveness, productivity and reporting capabilities