New Homes Sales Consultant

Company Description

Wards of Kent, part of the Arun Estates network, is a leading estate agency with over 100 years of experience and more home sales in Kent than any other agency. With 40+ offices across the county, Wards offers a professional, supportive environment where performance is recognized and rewarded. Team members benefit from award-winning training, professionally recognized qualifications, and a clear pathway for career progression.

The company is a Proud Investor in People and actively nurtures ambition, with many senior leaders having progressed from branch-level roles. Joining Wards means becoming part of a team focused on long-term careers, development, and growth.

This is a full-time, on-site New Homes Sales Consultant role based in Whitstable supporting new homes developments in and around Whitstable. The New Homes Sales Consultant will guide prospective buyers through the entire sales process, from initial enquiry and site tours to reservation and completion, ensuring a professional and positive buyer experience. Day-to-day responsibilities include managing show homes and marketing suites, hosting viewings, qualifying leads, and presenting new homes features and benefits clearly and accurately.

The role involves working closely with developers, conveyancers, and mortgage advisors to help progress sales, handle negotiations, and achieve agreed sales targets. The consultant will also keep records updated in CRM systems, follow compliance and company procedures, and contribute to local marketing activities and events to generate interest in new homes developments.

• Strong new homes sales or property sales experience, with proven ability in New Home Sales and upselling of additional products such as mortgage advice and conveyancing support.
• Excellent Customer Service skills, with a focus on building rapport, understanding buyer needs, and providing a positive experience.
• Effective Negotiation skills to support offers, reservations, and sales progression while maintaining professionalism and integrity.
• Willingness to engage in Training and continuous learning to stay updated on products, processes, and market trends.
• Confident communication and presentation skills, both in person and over the phone.
• Ability to work on-site, including weekends and peak hours, with strong time management and organisational skills.
• Familiarity with estate agency or new homes development environments is essential.
• Basic IT proficiency (CRM systems, email, property portals) and a full UK driving licence are advantageous.