IT Helpdesk Support Specialist - Bilingual in Korean and English
Job in
Whittier, Los Angeles County, California, 90607, USA
Listed on 2026-01-24
Listing for:
SBT Global, Inc.
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
IT Helpdesk Support Specialist - Bilingual in Korean and English
Seeking a proactive and customer-focused IT Helpdesk Support Specialist to provide technical assistance to stores in the California region. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring efficient IT support operations. This role requires strong problem‑solving skills, attention to detail, and the ability to communicate technical concepts to non‑technical users.
Onsite – Full-Time
Work Hours:
- Monday to Friday, 8:00 AM – 5:00 PM
Salary:
- Entry Level: starting from $50K (DOE)
- Manager Level: around $70K (DOE)
Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in‑person.
- Assist users in resolving hardware, software, and network‑related issues.
- Walk users through problem‑solving processes and provide step‑by‑step solutions.
- Diagnose and troubleshoot technical issues reported by end‑users.
- Escalate complex problems to the appropriate IT support teams for resolution.
- Perform root cause analysis and implement solutions to prevent recurring issues.
- Maintain accurate records of user issues, solutions provided, and other relevant information.
- Create and update knowledge base articles to facilitate self‑help for end‑users.
- Install, configure, and update software applications and operating systems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Conduct routine checks and maintenance tasks to ensure system stability and security.
- Provide basic training to end‑users on using hardware and software applications.
- Create and deliver user guides and tutorials for common issues.
- Collaborate with other IT support teams and departments to resolve complex issues.
- Participate in meetings and contribute to the improvement of IT processes.
Qualifications:
- Proven experience as an IT Help Desk Support or similar role.
- Knowledge of computer hardware, software, and troubleshooting techniques.
- Strong communication and customer service skills.
- Familiarity with help desk software and remote desktop tools.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
- A degree in Computer Science, Information Technology, or a related field is preferred.
- Bilingual in Korean and English
Benefits:
- Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
- 401(k) Retirement Plan with up to 5% match per company policy
- Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
- BTA Insurance (Business Travel Accident Coverage)
- Company provided lunch
- Paid‑time off (PTO) and Paid Holidays per company policy
- Celebration & Condolence Benefits per company policy
- Holiday Gift certificates per company policy
- FSA (Flexible Spending Account) per company policy
- DCFSA (Dependent Child Care Spending Account) per company policy
- HSA (Health Savings Accounts) per company policy
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