Residential Operations Manager - Special Needs Adults

Are you a strong leader who knows how to run a team, hold people accountable, and keep operations running like clockwork? We're looking for a dedicated and energetic Residential Operations Manager to lead the daily operations of our adult residential facility, supporting individuals with special needs. This is a hands‑on leadership role: alongside directing your team of Direct Support Professionals (DSPs), delegating tasks, and holding staff accountable to high standards, you'll also be right there providing direct support to residents — assisting with activities of daily living (ADLs), personal care, and daily routines, just as a DSP does.

As Residential Operations Manager, you'll set the tone for the household: assigning and overseeing daily tasks, coordinating care plans and community outings, and ensuring full compliance with regulations — all while staying hands‑on with the day‑to‑day care of residents. You don't need a background in residential or clinical care to succeed here — what matters most is your ability to lead people, manage priorities, and drive consistent execution.

We'll help you build the specialized knowledge; you bring the management instincts.

If you have proven experience leading teams — whether in healthcare, retail, hospitality, facilities, or another fast‑paced environment — and you're ready to put your leadership skills to work in a role with real purpose, we'd love to meet you.

• Work alongside DSPs to provide hands‑on, day‑to‑day support to residents, including assistance with activities of daily living (ADLs) such as bathing, dressing, grooming, eating, and mobility.
• Step in directly to support residents during daily routines, personal care, and community outings — just as any DSP would.
• Administer medication and oversee medication procedures in accordance with healthcare regulations.
• Support residents through challenging behaviors and crisis episodes, providing direct, hands‑on support alongside your team.

• Direct and delegate daily responsibilities to DSPs, ensuring every task is completed correctly and on time.
• Hold DSPs accountable to performance standards, and report on their performance directly to the Administrator.
• Enforce the daily schedule, keeping the team on track and operations running smoothly.
• Shadow and train new hires during their introductory period, setting them up for success from day one.
• Coach and train DSPs on proper documentation practices, including progress notes, task analyses, and ABCs.
• Lead regular in‑service trainings alongside the Administrator, identifying areas for improvement and reinforcing policies and procedures.

• Audit daily progress notes, MARs/medication records, task analyses, and ABCs to ensure DSPs are meeting documentation standards.
• Ensure full compliance with organizational policies and healthcare regulations, and know the employee handbook inside and out.
• Keep records organized and up to date using our shared One Drive.
• Communicate proactively with the Administrator on schedule changes, staff performance, and any operational concerns.
• Enforce the organization's hygiene and housekeeping standards, ensuring the home is kept clean and well‑maintained.
• Participate in quarterly meetings with Regional Center personnel and residents' family members.

• Oversee the day‑to‑day routine and schedule for residents, ensuring services are delivered as planned.
• Build the monthly activity calendar and coordinate community outings, making sure DSPs follow through on scheduled events.
• Lead and document monthly resident council meetings, giving residents a voice.
• Assist the Administrator with medical…