Program Supervisor Rotating Shift

Program Supervisor – Rotating Shift

Join to apply for the Program Supervisor Rotating Shift role at Volunteers of America Los Angeles.

VOALA — Helping Our Most Vulnerable Change Their Life Stories. Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOA – LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program and drug and alcohol rehabilitation.

Learn more la.org.

$28.82–$30.33 per hour

VOALA offers competitive medical, dental, vision and retirement benefits.

The Program Supervisor I provides experience‑based competencies and administrative assistance to further the efforts of the program staff to fulfill the contracted goals and objectives.

• Achieve grant objectives by supervising program staff, providing expertise, and monitoring service delivery while providing information to the Director and highlighting progress in reaching goals.
• Coordinate day‑to‑day operations of program service providers, overseeing intake, creation of service plans, and delivery of services to clients.
• Conduct weekly case conferences and monthly case file audits to assure participant records are complete and accurate.
• Monitor program compliance with VOALA policies and required procedures; maintain documentation of all program procedures.
• Assist Director with implementing policies, procedures, and forms that facilitate the effective operation of intensive case management and delivery of high‑quality services—train and mentor staff.
• Coordinate outreach and collaboration efforts with community partners and stakeholders.
• Other duties as assigned.

• PROGRAM OPERATIONS:
  Responsible for day‑to‑day program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; effectively plan workload of subordinate individuals and programs; budget, deploy, and organize resources.
• RECORD AND TRACK SERVICES:
  Keep and maintain appropriate records of all services provided to clients, in both hard (paper) and soft (electronic) files, ensuring records are accurate and matching; report regularly to Director on progress of project timelines.
• COORDINATION OF SERVICES:
  Collaborate with other service providers to link various programs to community resources and supportive services.
• FUNDER FOCUS:
  Keep comprehensive records of compliance with funder and regulatory requirements.
• TRAINING AND MENTORING:
  Responsible for team’s development through training, policy and procedure, structured supervision, and learning collaboratives.
• CHANGE LEADERSHIP:
  Identify better, faster, more efficient ways to achieve the program goals and objectives.
• Community Outreach.
• Other duties as required and may be subject to change.

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

• Associate’s degree or a combination of relevant education and experience (2 years).

• 6 months of supervisory experience in a social services organization (leading programs, projects, or staff).

• Master of Social Work or discipline related to program services.
• Experience connecting clients to community and government resources.
• Experience serving the target community (veterans, homeless, at‑risk youth, etc.).
• Knowledge of community resources.
• Experience with HMIS and other relevant databases used by partner service providers.
• Ability to work with people from various backgrounds and/or limited English capabilities.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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