Manager, Specialty Retail

Overview

The Manager, Specialty Retail works in partnership with the Director of Specialty Retail to support the overall management and strategic oversight of multiple specialty retail locations. This role assists in managing all operational aspects including budgeting, buying, staffing, training, business development, goal setting, and customer service excellence across four (4) specialty retail locations.

In addition to retail management responsibilities, this position works collaboratively with the Director of Specialty Retail to support Financial Counseling operations, assists the Financial Counselor to ensure accurate processes, patient support, and compliance, and serves as a Certified Mastectomy Fitter, providing specialized patient fittings and oversight of durable medical equipment (DME) services.

The Manager, Specialty Retail plays a key leadership role in executing operational strategies, identifying growth opportunities, implementing retail systems, forecasting trends, expanding specialty services, and ensuring alignment with organizational goals and community healthcare initiatives. This is an exempt position.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services.

The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.

• Ability to work effectively with all staff, volunteers, and employees
• Great communication skills
• Ability to work under pressure, in a fast pace environment
• Ability to problem solve
• Merchandising
• Ability to train
• Bookkeeping
• Ability to network
• Familiar with DME billing and scheduling
• Achieve profitability and manage monthly budget
• Goal setting
• Forecast merchandise trends and buys
• Strong retail background

Required:

• High School diploma
• Business training with emphasis in merchandising
• Retail management experience 5 years
• Experience working with volunteers

Preferred:

• Bachelor’s Degree
• Retail experience in healthcare environment

Address
12401 Washington Blvd.

Salary

Shift
Days

Zip Code
90602