Program Case Manager--SC​/Santa Fe Springs

Program Case Manager-11-230-SC/Santa Fe Springs

Job Category: Social Services

Requisition Number: PROGR
022653

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• Posted :
  November 19, 2025
• Full-Time
• Rate : $26 USD per hour

Showing 1 location

Santa Fe Springs TLC
12000 Washington Blvd
Whittier, CA , USA

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Program Case Manager at the Santa Fe Springs Transitional Living Center provides direct supervision and case management services for residents at our sites. The Whittier Navigation Center is a program for 139 homeless men, women, and couples who are Whittier residents. TLC is a transitional housing and supportive services program for 28 homeless women and their children, and 12 older adult women at our West Wing area.

Time Limited Subsidy is a program for individuals who need assistance locating and sustaining independent housing. The functions for this position include Case Management Services:
Intake, assessment, individual service planning, ongoing monitoring, and follow-up activities, enforcing the program rules and regulations as well as providing support and encouragement to the clients.

Essential Functions

• Maintain documentation in accordance with all regulatory and internal policies respectively for each housing program’s contract requirements, including: weekly progress/case notes, data entry, paperwork, and reports.
• Complete a Coordinated Entry System (CES) Triage Tool and enter the information into Homeless Management Information System (HMIS) and also keep highly organized files for each client and enter appropriate data into the region’s Homeless Management Information System (HMIS).
• Participate in regular case conferencing calls with the Department of Mental Health (DMH) Interim Housing Program (IHP). Prepare progress notes and complete all data entry requirements, necessary paperwork and documentation for contract requirements.
• Collaborate with clients’ mental health workers from DMH and contracted agencies to support mental health engagement and stability.
• Conduct Case Management Services to include:
  Intake, assessment, individual service planning, ongoing monitoring and follow-up activities.
• Facilitate initial orientation for new residents including intake, room inventory, if needed, child enrollment in local school and after school program, and other local service referrals.
• Meet regularly with clients to develop short and long-term goals, outcomes management, monitoring savings and if needed, reassess needs and progress.
• Assist clients with implementing a housing plan based on client preferences and taking into consideration the available housing resources that are in alignment with the CES Triage Tool score.
• Develop effective, trusting relationships with participants, with a focus on facilitating independence and maintenance of improved physical and mental health.
• Assist clients with obtaining identification, Birth Certificates, and necessary documents for expediting access to health, mental health, substance use treatment, housing and other services.
• Provide linkages to transportation resources including: bus, taxi, van, Access Services, and/or other possible options to ensure participants’ access to supportive services.
• Must drive to participant location to meet case management services.
• Perform room checks respectively for each client and notify management regarding maintenance issues.
• Build and maintain a documented network of referrals and resources for clients, and foster relationships with local service providers and agencies to increase effective communication and referrals.
• Support client discharge process to transitional or permanent housing: provide counseling during the transition, refer clients to relevant resources that support long term housing and income stability, and complete outcome reports within 24 hours upon exiting.
• Facilitate House Meetings to empower clients and address any program concerns that…