Assistant Guest Services Manager

About the Position

About the position: This position is Non‑appropriated Fund (NAF) and will be assigned to the Sheppard AFB Lodging.

Assist in the responsibility for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. Accepts requests for reservations—group and individual, according to space availability. Orders and issues non‑availability numbers when adequate quarters are not available and assigns eligible TDY travelers to commercial contract quarters. Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms when called for.

Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Assists in preparing and safeguarding cash receipts, preparing daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Assists in maintaining daily quarters occupancy and current checkout list; acts on special requests from guests for service: operates a telephone system for guest use;

ensures the availability of information on local area dining, lodging, and tourism is available for guests; provides emergency notification for guests; ensures that personal belongings deposited by the guest, or found, are safeguarded; ensures a night audit is performed daily. Assist in ensuring the cleanliness of lobby and reception area. Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase.

As time permits, performs non‑supervisory duties as Guest Service Representative in the lodging guest reception unit. Assist in implementing corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc. as appropriate to other supervisors. Assists in supporting and explaining management programs to subordinates. Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training need;

and prepares and recommends disciplinal actions. Advises and counsels workers on how to improve their performance, and explains new work techniques. Assists in investigating grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: (Use the "Apply for this Job" box below). Questionnaire/

• This position requires the incumbent to complete a background investigation with favorable results.
• Must meet state and legal age requirement for sale of alcoholic beverages.
• Supervisory experience in another lodging function such as housekeeping, logistics, etc.