IT Administrative Assistant

Description

The IT Assistant supports the IT Director and broader IT functions by assisting with day-to-day operations, project coordination, procurement, asset management, and end-user support. This role is responsible for helping ensure the efficient delivery of IT services while maintaining accurate records and responding promptly to internal requests.

• 1. Administrative Support:
  Assist in managing day-to-day administrative tasks such as scheduling meetings, handling correspondence, and maintaining departmental records.
• 2. IT Operations & Support:
  Respond to and resolve IT work orders and service requests in a timely and professional manner;
  Answer and route IT support phone calls, providing initial troubleshooting where appropriate;
  Provide basic technical support for PCs, printers, and other end-user devices.
• 3. Procurement & Vendor Coordination:
  Assist with ordering IT equipment, including PCs, printers, servers, and accessories;
  Coordinate with vendors to track orders, deliveries, and discrepancies;
  Maintain records of purchases and warranties.
• 4. Project Support:
  Assist the IT Director with planning and executing IT projects;
  Track tasks, timelines, and deliverables associated with IT initiatives;
  Provide administrative and logistical support for IT-related projects.
• 5. Asset Management:
  Oversee and maintain accurate IT asset inventory records;
  Tag, track, and audit equipment to ensure accountability and compliance;
  Coordinate equipment deployment, relocation, and disposal.
• 6. Financial & Administrative Duties:
  Oversee Assist with processing IT invoices and ensuring proper documentation;
  Prepare and submit expense reports for the IT department;
  Maintain organized records of IT expenses, contracts, and documentation.
• 7. General Support:
  Provide administrative support to the IT Director as needed;
  Assist with documentation, reporting, and process improvements;
  Perform other duties as assigned to support IT operations.
• 8. Technical Assistance:
  Provide basic technical support to employees, including troubleshooting software and hardware issues, and escalating complex problems to the appropriate IT staff.
• 9. Documentation:
  Create and update documentation for IT processes, procedures, and user guides to facilitate efficient operation and support.
• 10. Coordination:
  Coordinate IT-related projects and audits, including software installations, system upgrades, and equipment procurement, by liaising with vendors and internal stakeholders.
• 11. Training:
  Assist in organizing and delivering training sessions for employees on IT systems and tools to enhance their proficiency and productivity.
• 12. Security Compliance:
  Assist in enforcing IT security policies and procedures, including user access controls, data backups, and antivirus measures, to safeguard sensitive information and systems.
• 13. Reporting:
  Generate reports on IT metrics and performance indicators, such as help desk tickets, equipment utilization, and software licenses, to track departmental effectiveness and identify areas for improvement.
• 14. Other duties as assigned.

• 1. High school diploma or equivalent; associate or bachelor's degree in information technology or related field preferred.
• 2. Proven experience in administrative support roles, preferably in an IT environment.
• 3. Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• 4. Excellent communication and interpersonal skills, with a customer service-oriented approach.
• 5. Basic understanding of computer hardware, software, and networking concepts.
• 6. Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other common business applications.
• 7.…