Senior Director, Programs

JLL empowers you to shape a brighter way.  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview The Senior Director, Account Strategy & Operations serves as the senior leadership partner to the Account Director, helping drive account strategy, operational excellence, portfolio performance, and client satisfaction across a complex corporate real estate portfolio.

This role provides leadership across key portfolio service functions, including Transaction Management, Occupancy Planning, Lease Administration, and Technology/Business Intelligence, while driving business operations, governance, transformation initiatives, talent development, and executive stakeholder engagement.

Key Responsibilities Account Leadership & Strategy Act as a strategic delegate for the Account Director, representing account leadership in executive discussions, governance forums, and key decision-making activities.

Drive execution of account priorities by aligning portfolio, operational, financial, and people strategies

Champion initiatives that create mutual benefit for clients and the organization, focusing on long-term value creation rather than short-term wins Partner with account leadership to uncover opportunities that expand value, enhance client outcomes, and grow the account through innovation, continuous improvement, and strategic initiatives.

Portfolio Services Leadership Provide strategic leadership across portfolio service functions, aligning resources, priorities, and service-line objectives to support client business goals and portfolio strategies.

Drive integration across service lines to deliver a seamless client experience.

Leverage data, analytics, and technology solutions to improve portfolio performance and support decision-making.

Champion continuous improvement, innovation, and operational excellence.

Client Relationship Management Serve as a trusted advisor to senior client stakeholders, influencing strategic decisions and advancing business objectives.

Lead executive-level business reviews, governance meetings, and strategic planning sessions building deep, trust-based relationships.

Proactively manage client expectations regarding service delivery, portfolio performance, and ongoing transformation initiatives.

Translate complex operational, financial, and technical portfolio data into clear, business cases and strategic narratives for client executives.

Business Operations & Governance Lead account governance, performance management, and business reviews to drive accountability, informed decision-making, and achievement of client and business objectives.

Define, measure, and lead transformation initiatives that advance operational maturity, process optimization, change management, and service delivery excellence across the account.

Manage portfolio planning and financial performance by overseeing business line reviews, forecasting, budgeting, contractual compliance, and strategic recommendations that drive value creation and long-term account success.

Talent & Team Leadership Build and lead a high-performing leadership team through talent development, performance management, succession planning, and organizational design.

Foster an environment where team members are encouraged to challenge the status quo, provide feedback, and…