Desk Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Genesis Health Clubs on Rock is hiring a Desk Coordinator. This position will be responsible for the day-to-day operations of the Rock Road Tennis Desk, including hiring, recruiting, and training all new desk associates. Responsibilities include processing guest check-ins, desk staffing, member retention, and maintaining quality customer service. The Desk Coordinator will also conduct and maintain all desk inventories, POS, and daily activities.

• Communicates kindly and sincerely using members' names
• Checks members in and out efficiently
• Processes member purchases, court times, and league play
• Is knowledgeable of Club's amenities and surroundings
• Ensures guest satisfaction and loyalty

• Executes procedures as outlined by the desk manual
• Manages and trains all desk associates
• Manages and oversees inventory
• Assists the General Manager with all desk operations, including hiring, scheduling, training, and management of desk staff
• Responsible for daily register deposits
• Maintains office supply orders
• Attends all staff and club meetings and events
• Establishes and maintains professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) is completed in a timely manner
• Ensures the desk is clean, maintained, and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Ability to travel to all clubs to ensure staff efficiency

• Presents a professional demeanor at all times when representing Genesis Health Clubs
• Provides input in developing strategies to support club goals and objectives
• Develops and builds a team atmosphere among staff, departments, and clubs
• Ability to respond to common inquiries or complaints from members

• Available to work weekends, evenings, and holidays
• Must hold current CPR certification or obtain within 60 days of the start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing, and speaking