Customer Service Agent; Mid-Shift

Position: Customer Service Agent (Mid-Shift)
LOCATION

Wichita, KS

JOB TYPE

Full-Time & Part-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to provide inbound support across customer service, help desk, technical assistance, and back-office operations. You'll represent some of the world's most recognized brands, delivering exceptional service and solutions.

This is a mid-shift role, ideal for individuals who thrive in a fast-paced, customer-focused environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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- POSITION RESPONSIBILITIES

Key Responsibilities:

* Deliver courteous, timely, and professional support via inbound and outbound calls.

* Troubleshoot and resolve customer issues, aiming for first-call resolution.

* Use internal systems to research and retrieve customer information.

* Collaborate with other departments to resolve complex inquiries.

* Accurately document customer interactions and claims.

* Follow scripts, policies, and procedures while applying your training and knowledge.

* Handle sensitive information with confidentiality and care.

* Escalate unresolved issues to the appropriate team or manager.

* Stay current by attending training sessions and reviewing updated materials.

* Meet all attendance and scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

* Must be 18 years or older.

* High school diploma or equivalent.

* Strong written and verbal communication skills.

* Ability to type at least 20 words per minute.

* Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

* Familiarity with Windows operating systems.

* Dependable and punctual with a strong work ethic.

* Skilled in troubleshooting, follow-up, and issue resolution.

* Strong conflict resolution and negotiation abilities.

* Customer-focused: empathetic, patient, and responsive.

* Able to multitask, stay organized, and self-manage.

* Team-oriented with a positive attitude.

* Comfortable in a fast-paced, ever-changing environment.

* Excellent interpersonal skills and the ability to build rapport.

Preferred (Not Required)

* 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.

* Experience in a contact center or government-related work.

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

* Paid Time Off:
Earn PTO and paid holidays to take the time you need.

* Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

* Health Benefits:

Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

* Retirement Savings:
Secure your future with retirement savings programs, where available.

* Disability Insurance:
Short-term disability coverage is available to help protect you during unexpected challenges.

* Life Insurance:
Access life insurance options to safeguard your loved ones.

* Supplemental Insurance:
Accident and critical…