Call Center Sales Representative II; Experienced

Position: Call Center Sales Representative II (Experienced)
LOCATION

Wichita, KS

JOB TYPE

Full-Time & Part-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a skilled communicator with a proven track record in sales? We're looking for experienced Call Center Sales Representatives to join our outbound sales team. In this role, you'll engage with both current and prospective customers introducing new products, upselling existing services, and delivering exceptional customer experiences.

You'll represent some of the most recognizable brands in the world, with a variety of exciting projects and flexible schedules based on site and program availability.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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- POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

* Make outbound calls to existing and potential customers

* Promote and sell products and services tailored to customer needs

* Upsell and cross-sell based on customer profiles and preferences

* Listen actively to understand customer needs and recommend solutions

* Use internal systems to manage accounts and process transactions

* Research and resolve customer issues in collaboration with other departments

* Follow scripts, policies, and procedures to ensure compliance and consistency

* Maintain accurate records of customer interactions and orders

* Protect sensitive customer information and ensure data privacy

* Escalate complex issues to supervisors or appropriate teams

* Stay current with training, updates, and program changes

* Meet attendance, punctuality, and performance expectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

* Must be 18 years or older

* High school diploma or equivalent

* Previous experience in a call center or sales environment preferred

* Strong verbal and written communication skills

* Ability to type 20+ words per minute

* Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

* Basic understanding of Windows operating systems

* Reliable and punctual with a strong work ethic

* Excellent problem-solving and conflict resolution skills

* Customer-focused, empathetic, and solution-oriented

* Ability to multitask and manage time effectively

* Comfortable working in a fast-paced, dynamic environment

* Strong team player with excellent interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

* Paid Time Off:
Earn PTO and paid holidays to take the time you need.

* Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

* Health Benefits:

Full-time employees are…