Customer Service Representative; Nights

Position: Customer Service Representative (Nights)
LOCATION

Wichita, KS

JOB TYPE

Full-Time & Part-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team!

We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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- POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

* Manage inbound and outbound calls with professionalism, empathy, and efficiency

* Troubleshoot and resolve customer issues, focusing on first-call resolution

* Research and retrieve information using internal systems; collaborate with other teams as needed

* Accurately document and process customer claims and interactions

* Follow scripts, policies, and procedures while using training resources to provide accurate answers

* Handle sensitive information with discretion and maintain confidentiality

* Escalate complex cases to the appropriate team or manager

* Stay updated on products and processes by attending ongoing training

* Meet all attendance, reliability, and night shift scheduling requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

* 18 years or older with a high school diploma or equivalent

* Excellent verbal and written communication skills

* Typing speed of 20+ words per minute

* Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

* Familiarity with Windows operating systems

* Strong problem-solving, conflict resolution, and troubleshooting skills

* Reliable, punctual, and motivated with a strong work ethic

* Ability to multi-task, stay organized, and self-manage

* Customer-first mindset: empathetic, patient, and responsive

* Positive attitude and a team-player spirit

* Comfortable working in a fast-paced, dynamic environment

Preferred (Not Required)

* 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles

* Prior experience with contact centers or government-related accounts

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

* Paid Time Off:
Earn PTO and paid holidays to take the time you need.

* Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

* Health Benefits:

Full-time…