Senior Program Manager

Apply for the Senior Program Manager role at The Atlas Group
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The CSR acts as the main point of contact for all tactical customer interactions and serves as the main support specialist for the Program Manager. This includes managing assigned customers and accounts to provide customer service and support, including contract compliance, RFQs, quotes, order processing, order status, shipment processing, returns, and customer interface with Sales, Engineering, Operations, Quality, and Finance teams.

• Excellent customer service, organization skills, communication skills and relationship management for assigned accounts.
• Order acknowledgement, processing, modifications, and maintenance of customer LTAs.
• Contract and order management, and resolution of directed changes, cancellations, terminations, and associated claims.
• Strong interpersonal skills and ability to collaborate effectively in cross‑functional teams (Engineering, Quality, Shipping, Purchasing, Sales).
• Troubleshoot and follow up on late customer deliveries, including problem solving and reporting on recovery plans.
• Support Finance in the resolution of unresolved invoices.
• Ability to create and manage various Excel spreadsheets with basic formulas and functions.
• Experience with contract management systems, including customer portals.
• Coordinate product returns, repairs, and warranty claims.
• Must be a team player, self-starter, problem solver, and adaptable.
• Detail‑oriented, well organized, and capable of thriving in fast‑paced environments.
• Conduct and manage customer calls and onsite visits as needed; provide order report status and updates.

• High school diploma required; associate or bachelor’s degree preferred.
• 2+ years of experience in customer service, inside sales, or administrative support preferably in aerospace or manufacturing.
• Strong interpersonal and communication skills (written and verbal).
• Experience using ERP systems for order entry and tracking.
• High attention to detail, organizational skills, and sense of urgency.
• Ability to manage multiple priorities in a fast‑paced environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable.

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