Call Center Team Lead—Coaching, KPIs & Growth

MCI Careers is looking for a Customer Service Supervisor in Wichita, Kansas to lead a team of 15–25 agents. You'll oversee daily operations, ensure call quality, and drive team performance in a dynamic environment. With at least 3 years of call center experience required, the ideal candidate exhibits strong leadership, communication, and coaching skills, alongside proficiency in Microsoft Office. Enjoy a culture that supports professional growth with comprehensive benefits including health coverage and paid time off.
Are you ready to take on the Call Center Team Lead—Coaching, KPIs & Growth role at MCI Careers? We appreciate your interest in this position. Join MCI Careers and contribute to our ongoing work. Take a moment to read everything above and see whether this role is right for you. This posting is for the Call Center Team Lead—Coaching, KPIs & Growth role at MCI Careers, based in Wichita, KS, United States.