Receptionist, Customer Service​/HelpDesk

Wichita Country Club is one of the oldest and most esteemed country clubs in the region, dedicated to offering an exceptional lifestyle experience for our community. We pride ourselves on maintaining top-tier facilities, products, services, and programming for our members

We are seeking a friendly and professional Receptionist to join our team. As the first point of contact for our members and guests, you will play a key role in ensuring a warm and welcoming environment. The ideal candidate will be skilled in multitasking, possess excellent communication skills, and have a strong commitment to providing outstanding customer service.

• Front Desk Management:
  Greet and assist members, guests, and visitors with a professional and courteous demeanor.
• Manage the front desk area, ensuring it remains organized and welcoming.
• Telephone and Email Support:
  Answer phone calls, respond to emails, and handle inquiries or requests promptly and efficiently.
• Direct calls and messages to the appropriate departments or individuals.
• Reservation and Appointment Scheduling:
  Manage reservations for dining, events, and other services. Coordinate appointment scheduling and confirm bookings as needed.
• Administrative Tasks:
  Perform various administrative duties.
• Customer Service:
  Provide exceptional customer service by addressing member and guest concerns, resolving issues, and ensuring a positive experience.
• Collaboration:
  
  Work closely with other departments to ensure seamless communication and coordination. Assist with special projects and tasks as needed.

• Education:
  
  High school diploma or equivalent required. Additional coursework or certification in office management or related fields is a plus.
• Experience:
  
  Previous experience in a receptionist or customer service role is preferred. Experience in a country club or hospitality setting is an advantage.
• Skills:
  
  Excellent verbal and written communication skills, strong organizational abilities, and proficiency in Microsoft Office Suite. Familiarity with office equipment and multi-line phone systems is beneficial.
• Personal Attributes:
  Friendly, professional, and capable of handling a fast-paced environment. A positive attitude and a strong commitment to providing exceptional service are essential.

• AM and or PM Shifts Tuesday - Sunday
• Holidays as needed