Customer Service Representative

Job Description:

Customer Service Representative

Title:

Customer Service Representative (CSR)
Department:
Office Administration

Reports to:

Office Manager Job Objective:

The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.

Responsibilities:
· Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.

Monitoring all software for customer communication and responding in a timely manner

Schedule technician jobs efficiently and to the standards expected

Weekly customer communication on job status/progress for sold work Schedule estimates on the Outlook calendar for our sales team
· Follow up with customers after completed jobs to ensure customer satisfaction with work
· Assist sales team with follow up on sent proposals

Enter Backflow Tests daily to appropriate city
· Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
· Participates and contributes to the development of educational programs offered to clients, prospects and company employees.
· Other
-Start management of company human resources systems and procedures.
· Other duties as assigned.

Relationships and Roles:
· Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
· Demonstrate ability to interact and cooperate with all company team members.
· Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
· Maintain professional internal and external relationships that meet company core values.
· Proactively establish and maintain effective working team relationships with all support departments.