Program Manager - Customer Services Structure Repair

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* Job Description:

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* Job Summary:

* As the Customer Services Structure Repair Program Manager you will provide customers with technical solutions/support through direct interface. The jobholder will ensure a strong program drumbeat and is responsible for the delivery of End to End solutions in urgent or critical situations experienced by Airbus customers in Structure ATAs for all Airbus commercial aircraft, except A220. Being part of Airbus Commercial Customer Services, you will evolve in a unique environment, within the Customer Care Center, where the support to our worldwide customers is delivered 24/7.

You will be responsible for the delivery of End to End solutions in urgent or critical situations experienced by Airbus customers within the region.

The Structure Repair Program Manager will report to the Head of Structure Repair Solutions (SBCAW / AASBC) and located in Wichita, KS. The Structure Repair program manager leads the regional team of technical operations leaders and works actively with stakeholders worldwide (1IA, 1SA, 1x). Within the framework of the Airbus Customer Services policy and processes, the jobholder is responsible for the cascading of objectives to all our stakeholders with associated follow-up and set-up of recovery plan when needed.

Each Program leader is accountable for their stakeholders’ region (Europe, Americas, North Asia, South Asia).

Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you’re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.

* Primary Responsibilities:

* * You will be embedded in an organization that provides 24/7 support to customers worldwide for all Airbus aircraft.

* Drumbeat and enable all our stakeholders on below aspects:

* Budget (Actuals/Forecast, Unit cost)

* Performance (OTD, Lead-time)

* Quality (at each step of the process)

* Volume of activities (Actuals/Forecast)

* Headcount (Enabling the “demand”)

* Technical delegations (Enabling the performance)

* Continuous improvement

* Manage / lead the Regional team of Operational Leaders

* Work in close relationship with the global team of Operational leaders and SBCB (Operations & Business Efficiency)

* Work closely together with peers in the organization to ensure harmonious team spirit within the overall Repair Solutions organization and to ensure Customer Services objectives are met.

* Define objectives and targets to our stakeholders

* Regularly follow and drumbeat the activities through Program Review Meetings (PRM)

* Collaborate with the AOG stream leader to ensure that the objectives are aligned between AOG and Heavy Maintenance activities

* Follow or develop the right key performance indicators enabling the 2030 ambitions

* Build and follow the overall budget for structure repair

* Contributes to the consolidation of the Demand Forecast for SBCA.

* Cascades the Demand Forecast into Capacity Requirements for the stakeholders of SBCA

* Identify the R&O and enable the E2E process

* Contributes to the development and enhancement of working policies and procedures for the Repair Solutions activity, and adopts a continuous improvement approach.

* As a new role in the organisation (in Toulouse, Wichita, Beijing and Bangalore), the program leaders community will have to set and deploy the governance and standards associated with the role.

* Provide efficient and tailored support to our customers facing technical matters while ensuring safety.

* Build a resolution strategy which will enable the return to service of the aircraft as quickly as…