Customer Quality Support Representative

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

This role is at Spirit Aero Systems, Inc., a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units (“Spirit Commercial”). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing’s three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial’s core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminum manufacturing solutions.

• Represent Spirit as a customer quality representative (CQS). Coordinate non-conformances with the customer and provide visibility.
• Collaborate with all levels of management on aircraft structure repairs identified by Engineering as significant (SRL).
• Review all non-conformances that may be sensitive (CSI) to the customer and end user.
• Ability to attend, interface and present data during customer meetings.
• Apply knowledge of quality policies and governmental regulations to develop and administer long‑range customer inspection plans, acting as agent/designee for customer, to meet contractual and other requirements.
• Ability to plan and coordinate improvements in manufacturing (e.g., hardware and tool acceptance, variability reduction, developing key suppliers, and assembly operations, etc.).
• Ability to perform design reviews to ensure that quality is engineered into the product and tool.
• Apply knowledge of engineering (e.g., manufacturing, tooling, quality, and statistics, etc.) to analyze requirements of contracts, drawings and specifications to develop plans for the application of quality disciplines to processes.
• Ability to perform configuration audits and reviews of products, tools and processes.
• Ability to compile, measure and analyze process capability data, models to perform trend analyses and risk assessments.
• Skill in process improvement methodologies (i.e., root cause analysis) to plan and coordinate process improvements.
• Ability to ensure sequenced inspection control points, create and maintain inspection accountability systems.
• Ability to identify, evaluate and implement preventative measures, corrective action, procedural changes, process improvements and present resultant findings.
• Provide education and coaching on the Quality Management System and Manufacturing Verification Process.

• 2nd Shift Position Only
• 5+ years of experience in a quality discipline, preferably in inspection, aerospace or manufacturing
• Working with engineering drawings and customer specification
• MS Office (PowerPoint & Excel) experience
• High School Diploma or GED

• Strong verbal and written communication skills with attention to detail
• Quality inspection helpful but not required
• Leadership experience helpful
• Experienced desired with MES (Manufacturing Execution Systems)
• Ability to work effectively in a dynamic and team‑based environment
• Ability to prioritize requests from multiple sources and support requirements
• Self‑motivated; taking ownership of projects and issues, including follow through to closure and resolution
• Great attitude and willingness to learn

This is a union‑represented position.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $73,400 - $112,550

Kansas Tax Credit: Join Spirit Aero Systems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years.  for more information on the tax credit.

Export Control Requirements:
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.